House De’Ville offers exchange only policy. To see if you're eligible for an exchange please read conditions below;
To be eligible for an exchange your item must have arrived in a different condition to what was stated in the description when sold. You must contact me via email or direct message on instagram within 7 days of the item arriving with you. All vintage items are second hand and therefore may have signs of wear. Any major signs of wear will be noted in the description. All items are vintage and sold as seen. I make sure to outline all details of each item in the description along with all the measurements. So please read the description carefully to make sure you are satisfied with the item before purchasing. Be sure to check the measurements in the description against your own measurements to ensure the item will fit you. Your item will not be eligible for a refund or exchange if the item doesn't fit you. If you require guidance with your sizing then please drop me an email to firstname.lastname@example.org or drop me a direct message on instagram @housedeville I will be more than happy to help you out. If you require any further photos, measurements or other details of an item your interested in then please don’t hesitate to contact me via the above, I am here to help! All returns postage is the customers responsibility.
House De'Ville in house designs
In House designs by House De'Ville such as the 'De'Ville Dress' & 'Rose beret' are accepted for exchange or credit voucher only. Due to these pieces being hand made & hand made to order they are not eligible for a refund. If you receive an item you are unhappy with and wish to exchange or get a credit voucher then please email me at email@example.com within 7 days of receiving your parcel.
For faulty items please email me at firstname.lastname@example.org within 7 days of receiving your parcel and we can discuss refunds. All items are hand made to the highest possible standard and checked over before being carefully packaged up for you and sent in the post.